Troubleshooting

The signature was not addedA checklist of every reason a message can leave without its Footer365 signature, most likely first, with how to check and fix each one. I cannot see my signature while writing an emailWhy the Footer365 signature is not in the message as you write it or in your Sent Items, and how the Outlook add-in changes that. Mail from our CRM is not signedEmail your CRM, help desk or website sends as your people arrives without a Footer365 signature. How to read one message's headers to find out why, and the fixes in order. The signature appears twice, or signatures stack up in a threadWhy a message can carry two signatures, or a long run of them down a reply thread, and what to change in each case. Details in the signature are missing or wrongWhat to check when a signature shows an old job title, a missing phone number, someone else's details or a blank line, and how to put it right. I changed the signature but people still send the old oneHow quickly a change to a template, a rule or someone's details reaches their email, and what to check when the old signature keeps turning up. Signature images arrive as attachments, or do not showWhy a logo or icon can turn up as an attachment, a paperclip or a blank box for some recipients, how Footer365 sends images, and what you can change. The logo disappears or looks wrong in dark modeWhy a logo can vanish, clash or change colour when a recipient reads in dark mode, how to preview it, and the practical fixes. The Outlook add-in is not showing, or shows an errorWhat to check when people cannot find the Footer365 add-in in Outlook, or it says no signature is assigned or cannot load signatures. The wrong signature is used for a shared mailbox or delegateWhose signature Footer365 uses when someone sends from a shared mailbox, a group address or another person's mailbox, and how to get the one you want. The portal says "Action needed: reconnect Footer365 to Microsoft 365"What the red reconnect banner means, what caused it, what still works in the meantime, and how a Global Administrator fixes it in about two minutes. The portal says "Signatures are paused while a payment is outstanding"Why signatures have been paused, why your email is unaffected, and how to switch signatures back on after an unpaid invoice or a trial that ended without a card. The setup wizard says "Setup didn't finish" or a step will not completeWhat each problem in the Footer365 setup wizard means, from consent that Microsoft has not confirmed to a role that will not assign, and how to get past it. Encrypted or digitally signed emails go out without a signatureWhy S/MIME, Microsoft Purview Message Encryption and encrypting sensitivity labels are sent without a Footer365 signature, and how to get both a signature and encryption. Automatic replies, meeting invites and notifications are signed differentlyHow Footer365 treats out of office replies, meeting invitations, delivery reports and read receipts, Microsoft 365 notifications, and messages sent by apps and devices. Mail is going to junk or shows an unverified sender warningThe checks to make when recipients find your mail in junk or see a warning that it could not be verified, starting with your SPF record. Mail is delayed or bounced with a Footer365 messageWhat each Footer365 delivery message means, how to find it in an Exchange message trace, and why mail from your organisation is held rather than bounced. Campaign click counts look wrongWhy Footer365's campaign and signature link clicks can differ from what you expect or from your website analytics, including link protection scanners, clicks by your own staff, clicks within seconds of sending, unique clicks, privacy clearing and UTM tagging. A campaign was stopped because its link is listed as unsafeWhy Footer365 stops a campaign whose link Google lists as unsafe, what recipients see, how to get it running again, and what an account-wide campaign suspension means. I cannot get into the Footer365 portalWhat each "Access denied" or "Page not found" message means in the portal, and what to do about it.