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Most questions are answered in the help centre within a minute. Search it below, start from one of the common problems, or talk to us directly.

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The most common problems

The signature was not addedA checklist of every reason an email can go out without one, most likely first. The signature appears twiceUsually people's own Outlook signatures, and how to turn them off. I cannot see my signature while writingWhy it is added on the way out, and how the Outlook add-in shows it as you write. The Outlook add-in is not showingDeployment times, who it was deployed to, and older versions of Outlook. Mail was delayed or bouncedWhat each delivery message means and what to do about it. I cannot get into the portalWhat each Access Denied message means.

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Talk to a person

If the help centre did not sort it, tell us what happened and we will look. Include the sender, a recipient and roughly when the message was sent, and we can trace it through. You can also call us on 01200 871585 (+44 1200 871585 from outside the UK).

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