Last updated 17 September 2026
This policy forms part of our terms of service. Where the two differ, this policy applies to cancellation and refunds.
Footer365 is supplied by Chillishot Limited, trading as Footer365, to organisations for use in the course of their business. It is not offered to consumers.
This policy applies to customers billed directly by us, and to resellers and distributors for the subscriptions we bill to them. If you buy Footer365 through a reseller, you cancel through that reseller, on the terms you agreed with them (see section 12).
Your free trial lasts at least 14 days. Its length is confirmed when you sign up. You do not need a payment card to start it, and nothing is charged during it.
You can cancel during the trial at any time by telling us (section 10). Nothing is payable, and nothing is charged afterwards.
Before your trial ends we email your accounts contact, including seven days before the end, saying when the trial ends, what you will pay afterwards, and how to cancel. If no payment method has been added by then, the customer portal also shows a reminder on every page during the final seven days.
If a payment method is in place when your trial ends, your paid subscription starts the day after, on the plan, seat count and billing option you chose. We invoice monthly in advance, and a card is charged when each invoice is raised.
If no payment method is in place when your trial ends, the paid subscription does not start and nothing is charged. Automatic signatures pause, your email keeps sending and receiving as normal, and the customer portal only lets you add a payment method or cancel. Your paid subscription starts on the day you add a payment method. If none is added within 30 days of the trial ending, we may close the account as described in section 13.
You can cancel a monthly subscription at any time by giving notice. The notice period is the same length as the free trial you had, up to a maximum of one month. For the standard 14-day trial, that is 14 days.
The service continues during the notice period. Your subscription ends on the last day of the calendar month in which the notice period ends. That month is the last one invoiced, and no invoices are raised after it.
For example, with 14 days' notice:
A committed term of 12, 24 or 36 months gives you a lower rate per user than a monthly subscription, in return for your commitment to pay for the whole term. It is still invoiced monthly in advance.
You can cancel a committed term at any time, but the fees for the rest of the term remain payable. When you cancel, you choose one of two options:
If you do not choose, we apply option 1.
For example, suppose your 12-month term runs from 1 January to 31 December at £40 a month plus VAT, and you cancel on 15 February. February has already been invoiced. With option 1, the invoices for March to December are raised each month as normal and your subscription ends on 31 December. With option 2, one invoice for those ten months, £400 plus VAT, is raised straight away.
At the end of a committed term, the subscription renews for a further term of the same length unless you tell us, before the last day of the term, that you do not want it to. We remind your accounts contact before a term renews. A renewed term is a new commitment, and section 6 applies to it.
Your seat count follows the mailboxes that receive a Footer365 signature. Where a change to your seats or plan takes effect part-way through a billing month, the difference is prorated and added to, or credited against, your next invoice. Credits are only ever applied to future invoices and are not paid out.
Reducing seats or moving to a cheaper plan does not end a committed term, and a reduction during a committed term is not a cancellation.
Fees for a paid subscription are not refundable. That includes fees for a period in which you used the service little or not at all, fees for seats you later removed, and fees that remain payable after you cancel under sections 5 and 6.
We do refund:
A refund is paid to the payment method used for the original charge. We aim to issue it within 10 business days of agreeing it. A card refund can then take a further 5 to 10 business days to reach your account.
Your account owner, accounts contact or technical contact can cancel a trial or subscription, or ask about a charge, by:
Tell us the organisation name and the domain the account is set up for. For a committed term, tell us which option in section 6 you choose.
We confirm every cancellation in writing to your accounts contact, giving the date your notice was received, the date your subscription ends, and any amount still to pay. Keep that confirmation.
If you think a charge is wrong, please contact us first (section 10). Most billing questions are settled quickly, and a charge made in error is refunded in full under section 9.
Disputing a charge with your card issuer does not cancel your subscription or change what is payable under this policy. If a charge that was properly due is disputed, we will give your card issuer our records, including your acceptance of these terms, your invoices and our correspondence with you.
A reseller or distributor we invoice for its customers' subscriptions is responsible for the fees for each of those subscriptions, and this policy applies to each one: the notice in section 5 for a monthly subscription, and section 6 for a committed term.
A customer who buys through a reseller cancels through that reseller, and any refund to that customer is a matter between the customer and the reseller. A reseller that stops trading with a customer remains responsible to us for that customer's subscription under this policy.
When a trial or subscription ends, or an account is closed:
To remove Footer365's access to your Microsoft 365 tenant completely, remove Footer365 from Enterprise applications in Microsoft Entra ID. We cannot do that for you.